TERMS & CONDITIONS
General Policies
Prices include breakfast buffet, served in the restaurant, from 8 AM until 11 AM.
Check-in from 3:00 PM; Check-out until 12:00 PM
Check-in from 4:00 PM in villas 2, 3, 4, 5 bedrooms.
Credit Card Policy
We require your credit card details in order to guarantee the reservation (Visa, MasterCard or American Express). A deposit will be charged according to the season for which the reservation is made. No-show or early departure implies a full penalty. Please note that the credit card used to pay or guarantee the booking must be personal to the guest staying at the hotel. The credit card used to pay or guarantee the reservation must be presented at check-in, as well as an official identification document. If you are not the owner or intend to pay at the hotel with a credit card different from the one used to guarantee the reservation, the hotel will refund any amount already charged on the card used for the guarantee and full payment of the reservation will be made in person using the new credit card provided.
Cancellation Policy 2023
Please check with our reservations team about the cancellation policy applied to each season or read the conditions in our booking engine.
PETS
We accept pets according to the following requirements:
- Sublime Comporta Country Retreat accepts pets without weight limitation;
- Only applicable if the guest books one of the following types: Cabana Room, Cabana Suite or a complete Villa of 2 to 5 bedrooms;
- A guarantee of €150 is requested for possible damages. The amount will remain on the guest's account until the room is checked after check-out;
- There is also a fixed charge of €50.00 per pet for extra cleaning fees;
- This service includes stainless steel feeders and drinkers and a pet bed;
- Pets must be on a leash at all times in the hotel's public areas (indoors and outdoors);
- Check in time 4:00 PM
- Check out time 12:00 PM
- Children age 12
- Pets allowed
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More information about our Privacy Policy here.